New Century Hospice of Austin is a Medicare-certified hospice based at 12012 Technology Blvd Ste 201 in Austin, TX 78727. It has been certified since 2005. It cares for about 142 patients on an average day, making it a mid-sized hospice. It scores 10 out of 10 on Medicare's Hospice Care Index; the Texas average is 8.4. Family caregivers rate it 3 out of 5 stars. The index flags 1 area where it is worse than the Texas average, starting with patients discharged alive after 180 days or more.
What is New Century Hospice of Austin's Medicare record?
| Hospice | New Century Hospice of Austin |
|---|---|
| Address | 12012 Technology Blvd Ste 201, Austin, TX 78727 |
| Phone | (512) 342-8288 |
| Medicare provider number (CCN) | 671502 |
| Ownership | For-Profit |
| Medicare-certified since | 07/20/2005 |
How does New Century Hospice of Austin score on Medicare's Hospice Care Index?
New Century Hospice of Austin scores 10 out of 10 on the Hospice Care Index, which counts how many of ten visit, discharge and staffing indicators a hospice meets. Against the Texas average it is better on 3 of the indicators below and worse on 1.
| Indicator | New Century Hospice of Austin | Texas average | U.S. average | vs. Texas |
|---|---|---|---|---|
| Gaps in nursing visits longer than 7 days (lower is better) | 27.9% | 62% | 52.4% | Better |
| Patients discharged alive within 7 days (lower is better) | 8% | 7.6% | 7.3% | About the same |
| Patients discharged alive after 180 days or more (lower is better) | 45.5% | 36.9% | 37.4% | Worse |
| Live discharge followed by a hospital stay and readmission to hospice (lower is better) | 8% | 12.1% | 8.5% | Better |
| Live discharge followed by death in hospital (lower is better) | 0.9% | 2% | 2.1% | About the same |
| Nurse minutes per routine home care day | 11.6 min | 11.6 min | 19.9 min | About the same |
| Share of skilled nursing minutes given on weekends | 7.6% | 7.6% | 9.6% | About the same |
| Patients visited by a nurse in the last 3 days of life | 94.9% | 88.1% | 89.3% | Better |
Separately, 98.1% of its patients received all seven recommended care steps at admission (Texas average 94.7%) and 64.1% were visited by a nurse or social worker on at least two of their last three days (Texas average 51%).
What do families say about New Century Hospice of Austin?
82% of family caregivers said they would definitely recommend New Century Hospice of Austin; the Texas average is 83%. The survey goes to the family member who was the main caregiver, after the patient has died.
| Survey question | New Century Hospice of Austin | Texas average | U.S. average | vs. Texas |
|---|---|---|---|---|
| Team always communicated well | 76% | 81% | 82% | Worse |
| Team always provided timely help | 69% | 77% | 78% | Worse |
| Team always treated the patient with respect | 88% | 90% | 91% | About the same |
| Right amount of emotional and spiritual support | 89% | 89% | 91% | About the same |
| Patient always got help for pain and symptoms | 65% | 76% | 76% | Worse |
| Caregivers rated the hospice 9 or 10 | 79% | 81% | 83% | About the same |
| Would definitely recommend the hospice | 82% | 83% | 85% | About the same |
Where does New Century Hospice of Austin deliver care, and to whom?
43% of new century hospice of austin's care is delivered at home and its largest patient group by diagnosis is heart and circulatory disease (25%). It has provided levels of care beyond routine home visits, such as continuous care at home or inpatient stays, in the last three years.
| Where care is delivered | Share of patients |
|---|---|
| At home | 43% |
| In a nursing facility | 38% |
| In assisted living | 17% |
| In a skilled nursing facility | 1% |
| Primary diagnosis | Share of patients |
|---|---|
| Heart and circulatory disease | 25% |
| Cancer | 22% |
| Dementia | 21% |
| Respiratory disease | 11% |
| Other conditions | 11% |
| Stroke | 10% |
Which Austin-area ZIP codes does New Century Hospice of Austin serve?
New Century Hospice of Austin tells Medicare it serves 55 ZIP codes in Austin and Travis, Williamson and Hays counties.
- 76574
- 78610
- 78613
- 78617
- 78620
- 78626
- 78628
- 78633
- 78634
- 78641
- 78642
- 78645
- 78652
- 78653
- 78660
- 78664
- 78665
- 78666
- 78669
- 78676
- 78681
- 78702
- 78704
- 78705
- 78717
- 78719
- 78721
- 78722
- 78723
- 78724
- 78726
- 78727
- 78728
- 78729
- 78731
- 78732
- 78734
- 78735
- 78736
- 78737
- 78738
- 78741
- 78744
- 78745
- 78746
- 78748
- 78749
- 78750
- 78751
- 78752
- 78753
- 78754
- 78757
- 78758
- 78759
What should you ask New Century Hospice of Austin before choosing it?
Ask how eligibility is reviewed
45.5% of its live discharges came after six months or more of care (Texas average 36.9%). Ask how often the doctor recertifies eligibility and what support is offered if a patient is discharged.
Ask how fast they can admit
Ask how soon after the call a nurse can come out, including evenings and weekends, and how quickly medications and equipment arrive.
Ask where inpatient care happens
When symptoms cannot be managed at home, hospice provides short inpatient stays. Ask which facility they use and how far it is from the family.
Ask what the family is expected to do
Hospice supports the family caregiver; it does not replace one. Ask how many aide visits a week are typical and what happens overnight.
Which other hospices serve Austin, TX?
- Accentcare Hospice & Palliative Care - Austin — Hospice Care Index 10 of 10
- Amedisys Hospice — Hospice Care Index 10 of 10
- Gentiva — Hospice Care Index 10 of 10
- Halcyon Home LLC — Hospice Care Index 10 of 10
- Hospice Austin — Hospice Care Index 10 of 10
- Silverado Hospice- Austin — Hospice Care Index 10 of 10
All Medicare-certified hospices in Austin and Travis, Williamson and Hays counties
Last verified: November 2026, against the Medicare hospice data release dated 2026-08-07.
Common questions
Is New Century Hospice of Austin Medicare-certified?
Yes. New Century Hospice of Austin is certified by Medicare under provider number 671502 and has been since 2005.
What is New Century Hospice of Austin's Hospice Care Index score?
10 out of 10 in the current Medicare data. The Texas average is 8.4.
How large is New Century Hospice of Austin?
It cares for about 142 patients on an average day.
