The Capital Area Area Agency on Aging serves Travis County. Managing Local Ombudsman Tracey Cummings can be reached at 512-916-6054 or 888-622-9111 option three, at 6800 Burleson Road, Building 310, Suite 165, Austin. The office also covers Williamson, Hays, Bastrop, Caldwell, Burnet, Blanco, Fayette, Lee, and Llano.
What this means in practice
Travis County is served by the Capital Area program, run out of the Area Agency on Aging at CAPCOG on Burleson Road in southeast Austin. The same office covers Williamson and Hays, so a family comparing communities across the metro deals with one program rather than three.
There is a naming trap worth flagging. The Area Agency on Aging of Central Texas, based in Belton, is a different organisation covering Bell, Coryell, Hamilton, Lampasas, Milam, Mills and San Saba counties. Several senior care directories conflate the two and publish the Belton number for Austin.
Ombudsmen also make routine visits to facilities independent of complaints, so the local program often already knows the building you are asking about.
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